cb44 ace's commitment to responsible gaming
Online gaming is a form of entertainment — cb44 ace is committed to creating an environment where it can be enjoyed safely, in a balanced and informed way. On this page, learn how to set your own limits, which signs to watch out for, and where to get help if needed.
Age limit and legal responsibility
Keeping minors away from gaming is one of our highest priorities. If a family member uses your device, keep your cb44 ace account locked and do not share your login details with anyone. Detailed guidance on the age limit can be found in our Terms and Conditions.
Provide your correct date of birth when opening an account. Registering with false information may result in the account being closed and any stored balance being forfeited. A copy of your national ID card or passport may be requested for identity verification.
Tools for setting your own limits
cb44 ace provides several self-control tools that you can activate directly from your account settings or through 24/7 live chat. Using these tools keeps your gaming experience safe and in check.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is lowered it takes effect immediately; a waiting period applies when raising it.
Session time limit
A session will end automatically after a set period of time. This is an effective way to avoid long gaming sessions.
Temporary break
You can temporarily suspend your account for anywhere from 24 hours to several months. You will not be able to log in during this time.
Permanent self-exclusion
If you want to close your account for a long period or permanently, contact our support team. Once this decision takes effect, reopening the account will be difficult.
Loss limit
Once a set amount has been lost, no further bets can be placed — set this limit in advance to keep financial risk under control.
Transaction history
You can view a full record of your past bets, deposits, and withdrawals at any time — review your own spending.
If you need help activating or changing any of these tools, contact us in Bengali via our 24/7 live chat. To learn more about all of cb44 ace's services and policies, you can read our About Us page.
Warning signs
Recreational gaming should be enjoyable — but certain behavioural changes signal that the situation is getting out of control. If you notice the signs below in yourself or someone you know, seek help.
Problem gambling usually does not become obvious right away. Continuously placing more bets to try to recover lost money, and lying to hide the time or money spent on gaming — these kinds of patterns often develop gradually.
- Repeatedly trying to bet again to recover lost money
- Wanting to stop gaming but being unable to do so
- Hiding gaming activity from family or friends
- Taking out loans or borrowing money from others to place bets
- Continuing to game even when it is harming work, studies, or relationships
- Feeling restless, anxious, or irritable when not gaming
- Needing to bet increasingly larger amounts to get the same enjoyment
- Viewing gaming as a solution to financial problems
Where to get support
Seeking help for yourself or someone you know is not a sign of weakness — it is a conscious and courageous step. Both cb44 ace and the people around you are ready to step in.
cb44 ace Live Chat
Our support team is active 24 hours a day, 7 days a week in Bengali. Speak directly via live chat for self-exclusion, limit changes, or account closure.
Email Support
Contact our support team by email. Writing with detailed information leads to a faster resolution. You can reach us in both Bengali and English by email.
Family and Friends
Talk with a trusted family member or friend. They can help you understand the situation and make decisions.
Professional Advice
Consulting a mental health specialist or addiction counsellor can be effective. In Bangladesh, this service is available at government hospitals and private counselling centres. Contact the nearest healthcare facility.
Voluntary Support Groups
Connecting with like-minded people on the path to overcoming addiction can often be helpful. Various support groups exist in Bangladesh where you can share your experiences.
cb44 ace's responsible commitment
cb44 ace believes that building a balanced gaming culture is a platform's core responsibility. Gaming should be one part of entertainment — not the main focus of daily life. That is why we actively encourage members to stay informed and take control when needed.
In accordance with our data protection policy, members' gaming behaviour is monitored to identify potentially risky patterns. For more details, please read our Privacy Policy.
Visit our FAQ page for quick answers to common questions — it covers many topics related to accounts, payments, and security.
Our commitments
- Age verification is mandatory at account registration
- Immediate activation of self-exclusion upon a member's request
- Transparent reporting of gaming history and spending
- Warning messages for risky behaviour and the option to review limits
- 24/7 human support in Bengali
- Not contacting self-excluded members with bonuses or promotional messages
- Financial transactions secured with SSL encryption
- Ensuring the protection of members' privacy and personal information
Some tips for balanced gaming
Keep gaming as a small part of your entertainment — like watching a film or playing sports. Decide in advance how much time and money you will spend each week, and stick to that decision.
Never borrow money or take out a loan to place bets. Place bets only with money you are fully prepared to lose. Trying to recover losses through further betting generally leads to even greater losses.
Avoid gaming for long periods late at night. Making decisions when tired or under stress rarely ends well. Take regular breaks and pay attention to other areas of your life beyond gaming.
Gaming is never a source of income or a way out of financial difficulty — it is entertainment only. Keeping this perspective will ensure gaming remains enjoyable for you.
Quick self-check
- Am I playing within my budget?
- Am I staying within my set time limit?
- Is gaming still enjoyable for me?
- Am I playing to recover losses?
- Is my family worried about my gaming?
If any question gives you concern, talk to us via live chat.