cb44 ace Privacy Policy
This document provides a full explanation of how your personal information is collected, why it is used, and how it is kept secure on the cb44 ace platform.
This Privacy Policy ("Policy") applies to the cb44 ace website and its related services. By registering as a member or continuing to use the services, you are considered to have fully accepted the terms of this Policy. This Policy should be read alongside our Terms and Conditions.
cb44 ace treats the protection of members' privacy in Bangladesh as its highest priority. We believe that every member's personal information is a valuable asset, and we take both technical and administrative measures to protect it.
What Information We Collect
The following types of information may be collected for registration and service delivery on the cb44 ace platform. Only the information that is necessary is requested in each case.
1.1 Information Provided Directly
- Full name and date of birth
- Mobile number and email address
- Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
- National ID card or passport number (for identity verification)
- Username and password
1.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Time spent on the platform and pages visited
- Login date, time, and location
- Cookie and session data
1.3 Transaction-Related Information
- Deposit and withdrawal records
- Betting history and gaming activity
- Bonus claims and usage details
- Transaction IDs for payment methods
1.4 Information from Communications
- Live chat conversation content
- Messages and attachments sent by email
- Support request details
- Feedback and complaint information
Purpose of Using Information
cb44 ace processes members' information only for specific, legitimate, and transparent purposes. A detailed description of each purpose is provided below.
- Account Management: Handling registration, identity verification, and account security. This is also used for fraud prevention and detection of multiple accounts.
- Payment Processing: Processing deposit and withdrawal requests and accurately maintaining transaction history.
- Customer Support: Assisting members through 24/7 live chat and email, and resolving complaints.
- Service Improvement: Analysing members' preferences and behaviour to improve the gaming experience, service quality, and platform performance.
- Relevant Communications: Sending important account-related notifications, bonus updates, and security alerts.
- Legal Compliance: Adhering to applicable laws and regulations and taking necessary action against fraud or money laundering.
- Responsible Gaming: Monitoring members' gaming behaviour to identify problematic patterns and ensure appropriate support is available.
Data Protection Measures
cb44 ace adopts industry-standard technical and organisational measures to protect members' information. The key pillars of our security framework are described below.
Encryption Technology
SSL/TLS encryption is used for all data transfers. Stored data is also kept in encrypted databases, making unauthorised access impossible.
Access Control
Only authorised personnel can access members' information. Every access is logged and regularly audited.
Firewall and Monitoring
Advanced firewall systems and 24/7 network monitoring are used to detect any unusual activity immediately.
Regular Security Testing
Regular security audits and penetration testing are conducted on our systems to proactively identify potential vulnerabilities.
Third-Party Verification
The security standards of payment gateways and technology partners are assessed. We work only with verified service providers.
Data Backup
Regular backups of members' information are stored in secure locations, ensuring data is protected even in the event of a technical failure.
Sharing Information with Third Parties
cb44 ace does not sell members' personal information or transfer it to third parties for commercial purposes. However, limited information may be disclosed in the specific circumstances listed below.
4.1 Service Providers
Necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology services, and fraud prevention. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed to authorities when required by a court order, government directive, or legal investigation. Only specific and relevant information is provided in such cases.
4.3 Business Changes
If a change of ownership, merger, or acquisition of cb44 ace is planned, members' information may be transferred to the relevant parties. Members will be notified in advance in such cases.
Cookies and Tracking Technology
cb44 ace uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, verify security, and save preferences. The platform will not work properly without these cookies.
Analytical Cookies
Analytical cookies are used to collect information about which pages of the website are visited most and where members experience difficulty, in order to improve service quality.
Functional Cookies
These cookies are used to provide language preferences, display settings, and a personalised experience. They can be disabled, but some features may then be unavailable.
Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.
Members' Data Rights
Every member registered with cb44 ace has specific rights regarding their personal information. Members should be aware of these rights.
- Right to Access: You may request to know what information cb44 ace holds about you. We will provide the details within a reasonable time.
- Right to Rectification: You have the right to request correction if any information stored in your account is inaccurate or incomplete.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited. However, this right may not apply where there is a legal obligation.
- Right to Erasure: After account closure, subject to certain conditions being met, you may request deletion of your personal information. However, some information must be retained for a set period due to legal requirements.
- Right to Data Portability: Where applicable, you have the right to receive your information in a structured, commonly used format.
To exercise these rights, contact our support team. You may also read the About Us page for further information about our services.
Data Retention Period
cb44 ace does not retain members' information beyond what is necessary. The retention policy for different types of information is described below.
7.1 Active Account Information
All information necessary to provide services is retained while the account is active. Once an account becomes inactive, only relevant information required by legal obligations is kept.
7.2 Transaction Records
Financial transaction records may be retained for an extended period in accordance with legal obligations. This information is kept primarily for dispute resolution and audit purposes.
7.3 Communication Records
Support chat and email records are retained for a specified period. This is used to prevent recurrence of the same issues and to improve service quality.
7.4 Marketing Information
If a member wishes to opt out of promotional communications, that preference will be applied immediately and the information will no longer be used for marketing purposes.
Protection of Minors' Privacy
cb44 ace strictly enforces a 21+ age policy. Use of this platform by anyone under 21 years of age is strictly prohibited.
Age verification is mandatory at the time of registration. If we suspect that a minor has registered by any means, that account will be suspended immediately and all collected information will be securely deleted. If a parent or guardian believes their child is using this platform without permission, please contact our support team. cb44 ace is committed to ensuring responsible gaming — read our Responsible Gaming guidelines for more details.
International Data Transfers
cb44 ace may store or process information on servers located in various countries as required to deliver services. The following assurances are maintained in such cases.
- We verify whether adequate data protection standards exist in the country to which information is transferred.
- Strict contractual obligations are imposed on international data processing partners.
- All transfers are made through encrypted channels and the security of the data is ensured.
Policy Changes and Updates
cb44 ace may revise this Privacy Policy from time to time due to changes in services, advances in technology, or legal requirements.
Notice of Changes
If significant changes are made, a notification will be sent to the registered email address and clearly announced on the website. A "Last Updated" date is shown at the top of each version, indicating when the policy was most recently changed.
Continued Use After Changes
If you continue to use the cb44 ace platform after a revised policy has been published, it will be assumed that you have agreed to the updated policy. If you do not agree with any change, you may request that your account be closed.
Privacy Related Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us. Our support team provides assistance in both Bengali and English, 24/7.
Live Chat
Use the live chat option on the website for instant support. Our trained team typically responds within a few minutes.
Email Contact
For written requests and detailed questions, contact us by email: [email protected] — we usually reply within a few hours.
Answers to common privacy questions may be found on our Frequently Asked Questions (FAQ) page.